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Troubleshooting Muse

type: synthesisconfidence: mediumupdated: 2026-10-21sources: 20

Comparison

Each row maps a symptom to its documented cause and fix. "HC" means the Meta Help Center. Rows sourced from press hands-ons are attributed and dated.

Symptom Likely cause Fix Source
Muse stops working or says you're out of usage You've reached the free weekly usage limit Subscribe to a plan (Power $20/month, Maximum $100/month), buy additional Muse tokens, or wait for the free limit to refresh. To buy tokens: Menu → Settings → Upgrade (or Manage subscription if you subscribe) → Buy additional tokens HC tokens and subscriptions articles
You want more usage than your plan's weekly allowance gives Unused weekly subscription usage from a previous billing cycle does not roll over Buy additional tokens on top of your plan. Per the HC, these "never expire", including if you cancel HC tokens article
You can't find your subscription to cancel it It's tied to the platform, device type and account you bought it with Cancel on the same platform. For App Store or Google Play purchases, use that store's process while signed in to the same Apple or Google account HC cancel article
You're still charged after deleting the app Signing out or deleting the app doesn't cancel a subscription Settings → Manage subscription → Cancel → Yes, cancel (access continues until the end of the current billing cycle; cancel before the renewal date to avoid the next charge). There are no partial refunds unless required by law HC cancel article
A feature or the app isn't available The Muse app and website are "not yet available everywhere" (some features may not be in your area), and subscriptions are "in limited testing" Check regional availability (platforms and availability) HC index, subscriptions article
Google sign-in loops back to the Muse website on mobile Reported in a hands-on as a glitch in the mobile Google sign-in flow The reviewer finished connecting on a laptop instead The Verge hands-on, Sep 10, 2026
Shopping on Amazon fails with a terms-of-service message Amazon blocks Muse as an "unauthorized AI agent" (since Sep 2026) Use other retailers. In the hands-on, Muse switched to OXO and Walmart The Verge, Sep 23, 2026. See incidents timeline
A site login stalls on email verification In the hands-on, logging in to an account on the reviewer's behalf also required the reviewer to verify their email Complete the verification yourself The Verge hands-on, Sep 23, 2026 (one reviewer's experience)
Muse can't call a business for you At the time of the hands-on, Muse couldn't place the call (reported as "in the works") Call yourself. The HC says Meta is "experimenting" with AI phone calls The Verge, Sep 23, 2026. HC non-users article
Muse gives a wrong fact, such as a made-up phone number TWiT (AI-generated, human-reviewed, Oct 15, 2026) reports that in one early review the agent gave a restaurant phone number and later admitted it had made it up Check results against the original source (TWiT's advice). The HC says you can ask Muse for the sources it based a response on TWiT, Oct 15, 2026. HC approval article
Muse acted without asking you An earlier Always allow or Allow for this site grant, or Permissions set to Ask for some actions Review Settings → Permissions (per-Connector settings and Allowed websites). Switch to Always ask (approvals and permission modes) HC approval article. The Verge, Sep 29, 2026 (Robb)
Muse is doing the wrong thing in the browser Agent error Open browser → Take control of the browser (pauses Muse) or Stop the task HC browsing article
Muse still knows something you deleted After you delete something, Muse "may still remember information it learned from what you deleted" Ask Muse to forget it, and edit Memory.md (Assistant icon → Identity → Memory) HC data and privacy articles
Data from a disconnected Connector still appears Information previously used with that Connector "might still remain" in memories and conversation history Use the forget skill. To wipe everything, use Settings → Data Controls → Reset Muse (can't be undone) HC connectors and data articles
Mac: you can't enable Messages or other local apps (options greyed out) Full Disk Access isn't granted. Per Singleton, the options are greyed out without it Grant Full Disk Access in macOS. Muse restarts afterward. Then set the app to Read only or Read and interact TechCrunch, Sep 30, 2026. HC Mac article
Mac: you want to stop computer use Permissions are controlled by macOS Settings → File System Access in Muse, or remove Full Disk Access, Automation or Notifications in System Settings → Privacy & Security HC Mac article
Muse explains its own behavior incorrectly Per Meta (Singleton), Muse's self-explanation can be "confused" Wiki suggestion: don't treat Muse's account of its own internals as authoritative. The HC documents the Activity log (chronological record of actions and permissions given) TechCrunch, Sep 30, 2026
Muse tells you a reminder can't be set The time has already passed Per the HC, Muse lets you know and suggests an alternative. Times use your time zone HC reminders article
Muse's tone feels off Personality settings Tell it ("too long", "be more casual") or say "Go back to your default personality" HC personality article
A share link no longer works Meta paused sharing while it reviews link discoverability (reported by The Verge, Oct 20, 2026) Wait for Meta to restore it, or send the file another way The Verge, Oct 20, 2026
Home Link light doesn't turn on HC suggests power as the thing to check Try a different USB-C cable or a powered adapter. Some keyboard or monitor ports don't supply enough power HC Home Link guide
Home Link blinks yellow It can't connect to Wi-Fi Check the password, move it closer to the router, and confirm the network is online HC Home Link guide
The app can't find Home Link Bluetooth or pairing (HC says check Bluetooth is on and the phone is close) Turn Bluetooth on, keep your phone within a few feet, and unplug and replug to restart pairing. To factory reset, hold the button 5 seconds HC Home Link guide
Anything else unexpected or concerning — Report it. On the web, Settings → Report an issue. In the app, shake your phone → Submit a report, or Chat tab → menu → Settings → Report an issue HC privacy article

Analysis

Analysis (the wiki's synthesis): most problems fall into three groups.

  1. Billing and platform problems. These are fully covered by the help center and have exact fixes.
  2. Permission surprises. Muse did something the user didn't expect, usually because a broad grant had been given earlier. The fix is configuration, not a bug report. The Marketplace case is the clearest example.
  3. Agent-quality limits. These include fabricated details, wrong self-explanations and blocked sites. The help center doesn't troubleshoot these. It only says that Muse "may be inaccurate or take unexpected actions." The hands-on reports are the main evidence for this group.

Recommendations

  • Check the permission settings before suspecting a bug: Settings → Permissions, then the Activity log.
  • For billing, always act on the platform you bought through. Deleting the app doesn't cancel anything.
  • Verify any fact Muse gives you that matters, and don't rely on its explanation of how it works internally.
  • If Muse misbehaves, stop or take over the task first, then use Report an issue.

Pages Compared

plans tokens and billing · approvals and permission modes · mac app · home link and gadgets · privacy and data controls · web browsing and the vm · reminders and scheduled tasks · incidents timeline · getting started

Sources